Terms & Conditons

1. Tickets cannot be exchanged or cancelled.

2. Encore Tickets LTD acts as an agent only and has no control over the event.

3. Tickets are sold subject to the producer/promoter’s right to make alterations to the advertised cast or programme because of circumstances which are beyond their control, without being obliged to refund monies or exchange tickets.

4. Personal arrangements including travel and accommodation relating to the event are the ticket-holders’ own risk and in no event shall Encore Tickets Ltd, the venue or the producer/partner be liable for any wasted expenditure beyond the ticket price and booking fee.

5. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket. Both Encore Tickets Ltd and the venue management reserve the right to provide an alternative seat to that stated on the ticket.

6. Every member of the audience must be in possession of a valid ticket which must be produced to gain entry to the venue and as thereafter requested by a member of the theatre’s staff or authorised representative.

7. This ticket may not be sold or re-sold by anyone other than Encore Tickets Ltd or one of their authorised subagents; nor may it be transferred for profit or commercial gain. If this happens this ticket becomes invalid and the venue management reserve the right to refuse entry to the event or to eject the ticket-holder from the venue.

8. Latecomers may not be admitted into the auditorium if the performance has started. Whilst most venues will attempt to seat customers during a suitable break in the performance, this cannot be guaranteed, and we ask you to ensure that you are at the venue in plenty of time for the advertised performance time which is shown on the face of this ticket.

9. Children under the age of 3 will not be admitted to any theatre. For more information about specific age restrictions for individual shows please contact us.

10. Flexitickets can only be utilised prior to 72 hours before performance.

Encore Tickets Ltd. Barnard's Inn, 86 Fetter Lane, London EC4A 1EN

Helpdesk Tel No. 0044 (0)20 7492 1500

Please check your tickets carefully as mistake cannot be rectified afterwards.

Should you have any queries please e-mail:

Company logos CTA logo Verfied star member